When the network cannot wait, support makes the difference. The EON premium network support plan combines an agreed SLA, replacement management and direct access to engineering to keep your optical links running with stability. It is a network engineering support plan built for multivendor optics.
What it includes
- Priority access to engineering for link and module diagnosis.
- Response SLA agreed by contract, with an initial response typically within 24 business hours*.
- RMA and replacement management, coordinated according to availability and coverage.
- Transceiver technical support for multivendor optics with validated compatibility.
*Subject to the information provided and the scope of the case.
How it works
- We define the plan: scope, criticality and SLA according to your infrastructure and volume.
- Priority channel: you open the case with the link data (serial number, model, firmware, failure) through support tickets.
- Resolution: diagnosis and, when it applies, replacement management (RMA) or transceiver recoding with 90-day service coverage.
Why EON Technology
Engineering support before and after purchase, with in-house engineers who know multivendor optics and compatibility validated by model, firmware, port and optical part number. EON serves Latin America and Spain from a centralized operation in Colombia. Open a support ticket or talk to an engineer to size the plan for your network.