RMA · Advance replacement

Your network does not wait. Neither does your replacement.

If a module fails in production, we ship the replacement right away. You receive the new one, install it, and then return the failed unit. No extra downtime from logistics.

48h*

Advance replacement

Typical dispatch in 48h* for critical modules in production networks.

Time lost in logistics

We ship the replacement before receiving the failed module.

1:1

Same SKU

Same model or validated equivalent.

When does advance RMA apply?

Module under warranty with a verifiable failure.
Shipment managed from our centralized operation in Colombia, serving Latin America and Spain.
Active customer or partner with an open account.
Commitment to return the failed module within 15 days.

Request an RMA

We confirm eligibility within 4 business hours.