Technical ticket
Tell us what is happening.
The more technical context you give, the faster we escalate. Engineering responds within 4 business hours (COT/CST).
Useful details for your case
- Transceiver brand and model (e.g. EON-Q28-SR4)
- Network platform / OEM where it is used (vendor and firmware)
- Error message or observed behavior
- Maintenance window, if applicable
Already a partner? Write to us to follow up on your ticket and RMA history.
New ticket
We confirm by email as soon as an engineer takes the case.